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Ticket #4821Bug
Context loaded
S
Sarah K.· 4 min ago
The export button does nothing when I click it. I've tried twice and nothing happens.
Attached screenshot
Browser
Chrome 124 · macOS
Page
/dashboard/reports
Plan
Enterprise · Acme Corp
Device
Desktop · Chrome
AI note: 3 other Enterprise users reported the same export issue this week. Likely related to the v3.1 deploy.
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Every report includes browser, OS, page URL, user plan, and any traits you send — attached to every response.
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In the workflow
Understand the issue. Follow up on the experience.
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See exactly what the user saw — before you reply
- Users attach a screenshot of the problem with a File upload question — no description guessing.
- Every report carries browser, OS, page URL, and the user's plan and traits.
- Send reports to Zendesk, Intercom, Freshdesk, or your helpdesk by webhook through Zapier or n8n.
- Agents arrive informed. First reply is a fix, not a question.
In-App Report · Full context
Screenshot · page · browser · traits
Browser
Firefox 126 · Windows
Page URL
/settings/billing
User plan
Team · 14 months
Device
Desktop
Send to helpdesk (webhook)
Post to Slack
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From feedback to action
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Manual and AI filters · instant channel delivery
Active
#support-urgent
🔴 Bug report · /checkout · Enterprise user · "Payment button does nothing"
Helpdesk webhook (Zapier)
⚠️ AI filter match: "upload keeps failing" · Upload page
Email · Support lead
📋 Morning digest · Coming soon
Alert when ≥ 3 bug tags in 10 min · or any Enterprise report tagged "urgent"
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Encatch AI · Self-Service
Deflect tickets before they're created
Coming soon
- Answer in context
- Add a Q&A with AI block to your form: users ask a question and get an answer from the knowledge base you provide.
- Search the knowledge base
- Encatch AI picks the best-fit frontier model to answer, and you control chat limits and wording.
- Keep the conversation moving
- Users get an answer in seconds. If they still need help, the report goes to your team as normal.
- Measure deflection
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Q&A with AI · Self-service answers
Answers from your knowledge base
Feedback submitted
"The export button doesn't work on the reports page."
While we look into this, these articles might help:
How to export your report as CSV
Guide98%
Export button not responding — troubleshooting
FAQ94%
Understanding export formats and limits
Docs81%
If these don't help, your report is still sent to the support team.
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A little more detail
Customer support, answered
Clear answers to the questions teams ask before bringing Encatch into their workflow.
What context does Encatch attach to a support ticket?
Every Encatch report includes the exact page the user was on, browser and OS details, their plan and any traits you send, and an optional screenshot attached through a File upload question.
Does Encatch integrate with my helpdesk?
Yes, through webhooks. Send reports to Zendesk, Intercom, Freshdesk, or any helpdesk through Zapier or n8n, or a small integration you deploy, and to Slack, Jira, or email directly.
Can Encatch collect CSAT after a ticket is resolved?
Yes. Encatch can send a shareable feedback link via email, Slack, or QR code after ticket resolution — no SDK required.
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