Billing FAQ

Paid plans are priced by monthly active users (MAU), from 1,000 to 140,000 MAU self-serve; from 150,000 MAU, talk to sales. Team and Growth include unlimited responses (fair usage is 20× your MAU limit per billing cycle), and there are no per-response fees or overage charges. The Free plan never expires. See Plans & Pricing for prices at every MAU tier.

Yes — every new account gets a free 1-month limited Growth trial so you can explore Growth features before committing. No credit card required. After the trial your account moves to the Free plan unless you choose to upgrade.

You can subscribe on a monthly or annual basis.

Monthly plans are recurring payments billed each month.

Annual plans are paid upfront for the year and renew automatically each year — effectively 12 months for the price of 10, a ~16% saving compared to paying monthly.

On both monthly and annual plans, usage limits (responses, page views, tracked events and AI credits) reset every month. Paying annually changes how often you're billed, not how often your limits renew.

We accept all major credit cards and popular payment providers. For enterprise plans, we also support invoicing and bank transfers.

Yes. We use Dodo Payments as our Merchant of Record (MOR), which means all payment processing, billing compliance, and card data handling is managed by them — we never see or store your card details. Dodo Payments is PCI DSS compliant and handles transactions securely on our behalf.

You can check your usage and plan limits by going to the billing menu in the left sidebar of your dashboard. For what counts toward each limit and what happens when you reach them, see Usage Limits.

We never overcharge for overages — if usage exceeds your plan limits, we absorb that burden rather than passing surprise charges to you. Our systems are designed to stop over-usage in near real time, with only a seconds-to-minutes delay in usage sync. You can monitor your current usage at any time from the billing dashboard. If you reach your MAU limit, new users won't see forms until you move to a higher MAU tier. Tracked events, page views and AI credits can be topped up with add-ons from the billing screen. For more MAU or responses, move to a higher MAU tier, or ask support for extra response units to cover a one-off spike.

For how each limit is measured and what happens at the cap, see Usage Limits.

A response is one partial or fully submitted form submission from an in-app feedback form or survey link tied to your workspace. Impressions or dismissals without any submission do not count toward your monthly response limit.

See Usage Limits for Free vs paid response limits and fair usage on paid plans.

Add-ons are available on Team and Growth. Tracked events, page views and AI credits can be topped up from your billing screen without switching plans.

Add-on units apply to the monthly cycle you buy them in and expire when that cycle ends; unused units don't carry over. For more MAU or responses, move to a higher MAU tier instead. If you regularly exceed self-serve limits or need custom deployment, talk to Enterprise sales.

Yes. On monthly plans, changes between paid plans — whether an upgrade or a downgrade — are applied immediately after you confirm the change. The difference is prorated, your new limits and features start right away, and your billing cycle resets to the date of the plan change.

If a downgrade leaves unused value, it's kept as credit on your subscription (see How do Dodo Payments internal credits work? below).

Annual plans are paid upfront for the year and can't be changed from the billing screen yet. To upgrade, downgrade, or switch between annual and monthly billing mid-term, contact support.

If you are on a paid plan and want to move to the Free plan, that change takes effect only after your current paid billing cycle is completed. You keep your paid-plan limits and features until the end of that cycle.

You can change plans from the billing menu in the left sidebar of your dashboard.

Yes. Upgrades are instant — higher limits and features apply as soon as you confirm the change. You can move from Free to Team or Growth whenever you're ready, and talk to us when you need Enterprise. If you're on an annual plan, contact support to upgrade.

For upgrades between monthly plans, any credit on your subscription is applied first. If the new plan costs more than your available credit balance, the remaining amount is charged through checkout.

Your upgrade is effective immediately — new limits and features apply as soon as you confirm the change, and your billing cycle restarts from the upgrade date.

Downgrades between monthly paid plans are effective immediately, and any unused value is kept as credit on your subscription. A move from a paid plan to the Free plan takes effect only after your current paid billing cycle ends; you keep your paid-plan limits and features until then. On an annual plan, contact support to downgrade.

You can upgrade or downgrade your plan from the billing menu in the left sidebar of your dashboard. Before confirming a paid-plan change, the billing screen shows the new plan, any internal credit applied through Dodo Payments, any amount due, and the new billing-cycle date.

When a downgrade between monthly plans leaves unused value, Dodo Payments adds that amount to your subscription's credit balance. The credit is applied automatically to future renewals and upgrades of the same subscription.

Dodo Payments credit is not a cash refund and is not paid back to your card, bank account, payment provider balance, or any other customer payment channel. Because it belongs to your subscription, it can't be carried over if you cancel and move to the Free plan. It is also subject to the applicable Billing Policy, checkout flow, or Enterprise Agreement.

When you change from one paid plan to another paid plan, the billing cycle resets to the date of the plan change. Future subscription renewals follow that new cycle date.

Moving from a paid plan to the Free plan does not reset the paid cycle mid-period. The Free plan starts after the current paid billing cycle is completed.

We don't offer cash refunds unless required by law or expressly stated in an applicable Enterprise Agreement. Credit from a plan downgrade stays on your subscription with Dodo Payments and is applied to future renewals or upgrades; it isn't refunded or paid out to your payment method.

If you experience issues, reach out to our support team and we'll make it right.

Yes. You can cancel at any time from the billing page in your dashboard by clicking Cancel subscription. Canceling schedules your move to the Free plan at the end of your current paid billing cycle. You keep access to your current paid plan until that cycle ends, and scheduled subscription payments after cancellation are not deducted.

If you don't renew, your account is automatically moved to the Free plan after the paid billing cycle is completed, and you lose access to paid-plan features. Usage and limits then follow the Free plan — see Usage Limits for details.

No. Enterprise includes private cloud or your own cloud hosting for organizations that need it, but every deal is tailored. If you need SSO, access logs, and compliance controls on our managed stack, we can shape that too — talk to Enterprise sales about the right deployment model.