AI Assistant / MCP Server
Connect Encatch to Claude, ChatGPT, and other AI assistants to build feedback forms and explore your data
The Encatch MCP Server connects Encatch to AI assistants such as Claude and ChatGPT. You can build feedback forms through conversation, review drafts in your browser, and ask the AI to open the right Encatch dashboard or settings page.
MCP (Model Context Protocol) is the standard that lets the assistant use these Encatch features securely. You sign in with your normal Encatch account—no API key or developer setup is required.
Security highlights
You're in control
- Automatic sign-in is optional — During connection, you decide whether Encatch may create automatic sign-in links for admin pages. If you do not allow it, you will be asked to sign in when opening a link—unless you already have an active Encatch browser session.
- Automatic sign-in links expire after 5 minutes — After a link expires, open a new one from the assistant or sign in normally.
- Live Encatch actions remain human-controlled — The assistant cannot publish forms or directly make destructive changes to your live Encatch account. Publishing, generating API keys, creating shareable links, and starting exports must be completed by you in the Encatch UI.
The assistant can edit or permanently delete an MCP working copy when you ask it to. A working copy is separate from your live Encatch forms.
What you can do
Once connected, you can ask your AI assistant to:
| Area | Examples |
|---|---|
| Build forms | Create a customer feedback form with NPS, CSAT, open text, and a thank-you page |
| Edit working copies | Add pages, change questions, update colors and branding, or set up conditional logic |
| Review in browser | Get a preview link to see how the form looks before publishing |
| Browse your workspace | List organizations and projects, switch between them |
| See existing forms | View published and paused feedback forms in the current project |
| Open admin pages | Jump to the summary dashboard, individual responses, form settings, shareable links, API keys, or export reports |
| Analyze completed exports | Find available report exports and summarize their CSV data |
Working copies
When the assistant builds a form, it creates a temporary working copy. This is separate from your live Encatch forms until you choose to transfer or publish it. You can have up to 5 active working copies at a time.
Before you start
- An Encatch account with access to the organization and project you want to work in
- An AI assistant and plan that support remote MCP connectors
- Developer Mode enabled if your ChatGPT plan requires it
MCP server URL
Use this URL when adding Encatch as a custom connector in your AI app:
https://mcp.encatch.dev/mcpConnect your AI assistant
Encatch MCP uses secure OAuth sign-in. Your browser opens so you can sign in to Encatch and approve access; you never enter your Encatch password into the AI assistant.
Claude (web or desktop)
Open Settings → Connectors in Claude on the web or Claude Desktop.
Click Add custom connector (the label may appear as Add connector).
Enter the MCP server URL: https://mcp.encatch.dev/mcp
Click Add, then Connect. Complete the Encatch sign-in in your browser when prompted.
Start a new conversation and enable the Encatch connector for that chat. If the Encatch tools do not appear, check the + or connectors menu.
Remote vs local MCP
Encatch MCP is a remote server on the internet. Add it through Connectors in Claude settings—not through the local claude_desktop_config.json file used for tools that run on your computer.
ChatGPT
ChatGPT connects to remote MCP servers through a custom connector. Menu names can vary by plan and ChatGPT version.
Open Settings, then find Connectors or Apps & Connectors.
If prompted, open Advanced and turn on Developer Mode. If this option is unavailable, your current plan or workspace may not support custom connectors.
Click Add custom connector. Enter a name such as Encatch, and the MCP URL: https://mcp.encatch.dev/mcp
Choose OAuth if ChatGPT asks for an authentication method, then create the connector.
Complete the Encatch sign-in when ChatGPT redirects you. In a new chat, select your Encatch connector and approve tool calls when ChatGPT asks to use them.
Cursor and other MCP clients
Other AI assistants can connect if they support remote MCP servers with OAuth. Use the same URL:
https://mcp.encatch.dev/mcpIn Cursor, open Settings → Tools & MCP, add a remote server with that URL, and complete the Encatch sign-in when prompted.
Your first conversation
After connecting, try a prompt like:
"List my Encatch workspaces, switch to [project name], and create a customer satisfaction survey with a welcome page, a CSAT question, an open-feedback question, and a thank-you page."
A typical workflow looks like this:
Select a workspace — The AI lists your organizations and projects and switches to the one you want.
Build a working copy — The assistant creates a separate draft and adds pages, questions, and styling based on your instructions.
Review the preview link — The assistant shares a link, valid for 7 days, so you can check the layout, wording, and logic in your browser.
Transfer or publish the form — As the owner, sign in on the preview page and use Next Actions. The assistant cannot complete this step for you.
Preview and publish
The assistant provides a preview link after creating or updating a working copy.
- Viewing — Anyone with the link can preview the form.
- Transferring or publishing — Only the working-copy owner can complete this action from the preview page.
- Comments — Sign in on the preview page to leave comments for your team.
Open Encatch admin from the AI
You can ask the AI to open specific areas of the Encatch admin—for example:
- Overall summary dashboard
- Individual responses for a form
- Form settings or shareable link
- Project API keys
- Export reports
The assistant returns a link that opens Encatch in your browser. If you allowed automatic sign-in when connecting, the link can sign you in for up to 5 minutes. Otherwise, Encatch uses your existing browser session or asks you to sign in.
Actions stay in Encatch
The assistant can open these pages, but it cannot generate API keys, create shareable links, or start exports for you. Complete those actions yourself in the Encatch UI.
What the AI can and cannot do
| The AI can | The AI cannot |
|---|---|
| Create, edit, and delete MCP working copies | Publish or transfer a working copy into Encatch |
| Share preview links for review | Modify or delete live Encatch forms |
| List forms, workspaces, and available report exports | Generate API keys, create shareable links, or start exports |
| Open relevant Encatch admin pages | Bypass your account permissions—you only see what your user can access |
Troubleshooting
Tools do not appear after connecting
- Confirm you added the connector in the correct place (Claude Connectors, not local MCP config).
- Start a new conversation and enable the Encatch connector for that chat.
- Disconnect and reconnect the connector, then sign in to Encatch again.
"Could not resolve the OAuth client_id" or similar auth errors
- Remove the Encatch connector and add it again.
- Complete the full browser sign-in flow when prompted.
- Make sure you are using the production URL:
https://mcp.encatch.dev/mcp
Preview link works but I cannot publish
- Sign in on the preview page with the Encatch account that owns the working copy.
- Publishing is done from Next Actions on the preview page, not through the AI chat.
ChatGPT will not connect
- Confirm Developer Mode is on and your plan supports custom connectors.
- Use OAuth (not API key) as the auth method.
- The MCP URL must be reachable over HTTPS from the public internet.
Wrong organization or project
- Ask the AI to list workspaces and set the current workspace to the correct organization and project before creating or editing forms.
Related
- Export Reports — Download feedback data and analyze it with Open with AI
- Reports & Export overview — Dashboards, charts, and Feedback Studio
For help with your Encatch account, contact your workspace administrator or visit encatch.com.
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