SDK in < 5 minutes
One import. Any framework. React, Vue, Next.js, Svelte, or plain JS. Renders inline — zero modal interruption.
Solutions for Engineering
Surface friction signals before users file a ticket
Capture feedback inside your product and route issues to engineers with the context they need to investigate.
No-code form builderSDK in < 5 minGDPR ready
Feedback Inbox
bugfriction+ 6 more filters
Live
Checkout fails on mobile Safaribug
iOS 17 · Safari · 3 min ago
Screenshot
Form resets on back navigationfriction
Chrome 124 · macOS · 8 min ago
Screenshot
Upload progress never completesbug
Firefox 126 · Windows · 14 min ago
Date picker blocks keyboard navigationfriction
Chrome 124 · Android · 22 min ago
Alerts active · Slack #frontend-bugs4 new · last 30 min
Illustrative example
Built for engineers
Everything you need to close the loop
Encatch integrates at every layer of the engineering stack — from SDK initialisation to AI-powered analysis — so your team ships with confidence.
Visual bug reports
Users attach a screenshot with a File upload question (annotation coming soon). Each report ships with browser, OS, page, and user traits.
Instant friction signals
Route bug and friction reports to Slack, Jira, GitLab, GitHub, or a webhook (PagerDuty through a webhook) the moment they arrive.
A/B/N form experiments
Test multiple feedback form variants simultaneously. Phased rollout with automatic winner promotion.
Environment isolation
Sandbox, staging, and production are fully isolated. API keys are scoped per environment.
AI theme detection
Encatch AI clusters feedback automatically. Get a themed summary every morning without writing a single query.
In the workflow
Start with a report you can work with.
Collect feedback inside the product and preserve the details engineers need to investigate.
Embed feedback in your product — no modal, no friction
- One import works across React, Vue, Next.js, Svelte, or plain JS.
- Trigger inline, slide-in, or widget modes programmatically.
- Pre-fill form fields from session context — user ID, plan, page path.
- SSR-safe and zero render cost until the form is triggered.
encatch-init.ts
import { Encatch } from '@encatch/sdk';
const client = Encatch.init({
apiKey: 'enc_live_••••••••',
env: 'production',
user: { id: currentUser?.id, plan: currentUser?.plan },
});
// Trigger inline — no modal interruption
client.showFeedback({
formId: 'checkout-exit',
trigger: 'inline',
});
SDK initialised · 0 ms render cost · SSR safe
Illustrative example
From feedback to action
Find the signals that need engineering attention.
Follow incoming friction and recurring themes alongside the work your team is shipping.
Know the moment friction shows up — before users drop off
- Route bug and friction reports to Slack, Jira, GitLab, GitHub, email, or a webhook (PagerDuty through a webhook) instantly.
- Set threshold rules: alert when ≥ 3 bug reports arrive within 10 minutes.
- Use Analyse with your AI to ask how topics line up with recent deploys.
- Coming soon: a daily digest for lower-urgency signals.
Real-Time Alerts
Routed to your tools, instantly
Active
#frontend-bugs
🔴 Bug report: Checkout fails on mobile Safari · 3 responses in 5 min
PagerDuty webhook
⚠️ Bug report: Upload page · "upload keeps failing" · AI filter → P2
Email digest · Coming soon
📋 Daily summary: 14 friction signals, 3 bugs, 2 new feature requests
+ Connect GitHub, GitLab, Jira, email, webhooks & more
Illustrative example
Experiments
A/B/N test feedback forms with phased rollout
- Run variants
- Run up to N variants of any feedback form simultaneously.
- Control rollout
- Control rollout percentage — start at 5%, ramp automatically on confidence.
- Compare results
- Compare NPS, CSAT, response rate, and drop-off per variant.
- Promote the winner
- Auto-promote the winner and archive losing variants.
Experiment · Checkout NPS Form
3 variants · Phased rollout
Rollout progress33% of users
VariantResponsesAvg NPSvs Control
AControl
1,42042
BVariant B
1,38058
CVariant C
1,36051
Variant B is leading by +38% — auto-promote at 80% confidence
Illustrative example
Security & Compliance
Engineering-grade trust from day one
- Scoped access
- Separate API keys scoped to read-only, write, or admin per environment.
- Environment isolation
- Sandbox and staging environments are fully isolated from production data.
- Team permissions
- Role-based access: engineers, analysts, and admins each see only what they need.
- Data safeguards
- PII masking, cookie-less mode, and audit logs for compliance-ready feedback collection.
Security & Compliance
Built for engineering-grade trust
API Key Scoping
Read-only · write · admin keys per environment
Sandbox Environments
Isolate staging, QA, and prod feedback data
Role-Based Access
Engineer, analyst, admin — granular permissions
Audit Trail
Admin actions logged for compliance review
Illustrative example
A little more detail
Engineering feedback, answered
Clear answers to the questions teams ask before bringing Encatch into their workflow.
How does Encatch help engineering teams reproduce bugs?
Encatch attaches the page, browser, OS, and user traits to every bug report, plus an optional screenshot through a File upload question, so engineers can reproduce issues without back-and-forth. Screenshot annotation is coming soon.
Can Encatch alert engineers to new bugs in real time?
Yes. Each bug report reaches Slack, Jira, GitLab, GitHub, or a webhook the moment it arrives, filtered by page, answer, or an AI rule, before the queue grows.
Does Encatch require a large SDK integration?
No. Encatch installs as a lightweight SDK that attaches to your existing product, without a major engineering lift.
Also explore
Your next step
Add the SDK. Start hearing from users today.
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