AI didn't replace documentation. It raised the bar for it.
Encatch is a feedback platform for documentation sites — it lets readers leave feedback, suggest edits, and report issues without leaving the page. Readers still verify answers, copy examples, troubleshoot issues, and learn from your docs, and Encatch captures what they find missing or confusing along the way.
Supported platforms
Built for modern documentation stacks
Use Encatch with your existing docs site, design system, and deployment flow.
AI reality
AI made documentation more important, not less.
AI can summarize your docs. It cannot guarantee they are complete, current, or clear. Readers still rely on documentation as the source of truth.
Users ask AI first.
AI helps them move faster, but it often sends them back to the source.
Users verify in documentation.
They need exact examples, current instructions, and confidence before they act.
The documentation gap
Your readers know what's missing. Most never tell you.
Documentation analytics tell you where users go. Feedback tells you why they struggle.
Missing Information
Users cannot find an answer and leave.
Outdated Content
Examples, screenshots, and APIs change over time.
Broken Feedback Loop
Teams discover documentation problems only after support tickets pile up.
Features
Turn documentation into a two-way conversation
Capture ratings, corrections, and issue reports on the page where readers encounter the problem.
Page Feedback
Collect simple reactions like: Was this page helpful? What was missing? What could be improved?
Suggest Edits
Allow readers to propose improvements directly from the page.
Report Issues
Capture broken examples, outdated content, and documentation bugs.
AI-Powered Analysis
Automatically categorize and summarize feedback trends.
Public or Private Collection
Choose whether feedback is visible to everyone through GitHub or GitLab, or only your team.
Works Anywhere
Add feedback widgets with a one-time setup, then manage them from the dashboard.
Workflow
From feedback to better documentation
Give every reader signal a clear path from the page to the team responsible for improving it.
Reader finds issue
Submits feedback
Encatch collects and categorizes
Team reviews insights
Documentation improves
Use cases
Designed for documentation teams
Use one feedback layer across developer docs, product guides, open-source projects, and internal knowledge bases.
Developer Documentation
Capture missing API examples and integration pain points.
Product Documentation
Understand where users get stuck.
Open Source Projects
Let contributors suggest improvements.
Internal Knowledge Bases
Continuously improve team documentation.
Analytics plus intent
Documentation analytics show behavior. Feedback shows intent.
Pair traffic patterns with direct reader explanations so the team knows what to fix and why.
FAQ
Documentation feedback, answered
Common questions about adding an Encatch feedback layer to an existing documentation site.
- Which documentation platforms does Encatch support?
- Encatch integrates with Fumadocs, Mintlify, Docusaurus, Astro Starlight, Nextra, VitePress, and custom-built documentation sites.
- How does Encatch collect documentation feedback?
- Encatch adds an in-page widget to your docs so readers can rate pages, suggest edits, and report issues without leaving the page they're reading. Feedback can be routed to your team privately or published through GitHub or GitLab.
- Does adding Encatch require a full rebuild of my docs site?
- Only a one-time setup. Add the Web SDK and feedback component to your docs theme in a single deploy; after that, forms are created and changed from the Encatch dashboard, with no rebuilds.
Your documentation is the source of truth. Make it easy to improve.
Collect feedback, suggestions, and issue reports directly where users read your docs.