Feedback Links

Shareable links let you send your feedback form to anyone, even if they're not using your app. They're useful for support follow-ups, email campaigns, beta tester outreach, QR codes, and other external distribution channels.

How to create a feedback link

1. Open your feedback form and go to Distribution → Link & Email → Links.
2. Enable Link & Email.

3. Click + Create Link to open Create Shareable Link.
4. Enter a Link name. You can change it later from the link details.
5. Set the Link Expiry (Date & Time).
6. Expand Security Configuration (Optional) when the link needs signed-user validation or session controls. You can:
   • Generate a secret key for hashing user IDs on your server. Never expose this key in client-side code.
   • Set Session Time (Minutes). Use 0 to disable session-time validation.
   • Allow or block new contact creation.
   • Allow or block anonymous submissions.
7. Click Generate Link to create the link. You can create up to 10 links in a 7-day period.
8. Copy and share the link through email, chat, social media, a support ticket, or another channel.

Saved share templates are on the same Links tab. A template stores the contact, context, and response variable names for a personalized share URL, so you can reuse that setup across recipients and links.

When you delete a link, Encatch lists any saved Share and Email templates that still use it. Those templates show Link unavailable until you choose another link.

To build provider-ready HTML for email campaigns, see Email Surveys.

To populate answers when someone opens the link, see Advanced Configuration.